Role of communication in implementing tqm

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Role of communication in implementing tqm

This paper is meant to describe the eight elements comprising TQM. Key Elements TQM has been coined to describe a philosophy that makes quality the driving force behind leadership, design, planning, and improvement initiatives.

For this, TQM requires the help of those eight key elements. These elements can be divided into four groups according to their function. Foundation — It includes: Ethics, Integrity and Trust.

Building Bricks — It includes: Training, Teamwork and Leadership. Binding Mortar — It includes: Roof — It includes: Foundation TQM is built on a foundation of ethics, integrity and trust.

It fosters openness, fairness and sincerity and allows involvement by everyone. This is the key to unlocking the ultimate potential of TQM. These three elements move together, however, each element offers something different to the TQM concept.

Ethics — Ethics is the discipline concerned with good and bad in any situation. It is a two-faceted subject represented by organizational and individual ethics. Organizational ethics establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work.

Individual ethics include personal rights or wrongs. Integrity — Integrity implies honesty, morals, values, fairness, and adherence to the facts and sincerity. The characteristic is what customers internal or external expect and deserve to receive. People see the opposite of integrity as duplicity.

TQM will not work in an atmosphere of duplicity.

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Trust — Trust is a by-product of integrity and ethical conduct. Without trust, the framework of TQM cannot be built. Trust fosters full participation of all members. It allows empowerment that encourages pride ownership and it encourages commitment.

It allows decision making at appropriate levels in the organization, fosters individual risk-taking for continuous improvement and helps to ensure that measurements focus on improvement of process and are not used to contend people.

Trust is essential to ensure customer satisfaction. So, trust builds the cooperative environment essential for TQM. Bricks Basing on the strong foundation of trust, ethics and integrity, bricks are placed to reach the roof of recognition.

Training — Training is very important for employees to be highly productive.

Role of communication in implementing tqm

Supervisors are solely responsible for implementing TQM within their departments, and teaching their employees the philosophies of TQM. Training that employees require are interpersonal skills, the ability to function within teams, problem solving, decision making, job management performance analysis and improvement, business economics and technical skills.

During the creation and formation of TQM, employees are trained so that they can become effective employees for the company. Teamwork — To become successful in business, teamwork is also a key element of TQM.the role of leadership in implementing Total Quality Management in () investigated the role of leadership in TQM implementation in higher education institutions.

They identified the following important leadership characteristics: the communication of a clear statement of mission, successful.

Management (TQM) approach in looking at roles of effective communication in organizational relationships.

Role of communication in implementing tqm

In an economy suffering from depression such as the type Nigerian workers are going through, effective. TQM is identified as one of the organization’s strategies. The organization assesses current culture, customer satisfaction, and quality management systems.

Top management identifies core values and principles to be used, and communicates them. A TQM master plan is . Managers play an important role in Total Quality Management: Initiating and implementing total quality management programs require great amount of planning and research.

Managers need to get trained in various TQM practices before implementing the same. ABSTRACT. Top management commitment plays a vital role for implementing a quality management system. Perhaps the most obvious similarity among the various quality advocates and their programs is the consistent insistence that management be actively involved with and committed to improving quality within the corporation.

When planning and implementing a total quality management system or quality management strategy, there is no one solution for every situation. Each organization is unique in terms of the culture, management practices, and the processes used to create and deliver its products and services.

Introduction and Implementation of Total Quality Management (TQM)